@remitly

Maddineni Bala (3/30/2021, 8:47:11 PM): Hi, thank you for contacting Remitly. My name is Yaswanth. How may I help you today? Tom (3/30/2021, 8:47:21 PM): dear kind person at @remitly: ur org permanently terminated my account, and eye'd like2appeal, eye am a victim not a perpetrator, and the real perpetrator nearly confessed on facebook comments viewable by all please reconsider my termination Sincerely, Tom Doody middle-age American living in New Jersey near the Lincoln Tunnel Tom (3/30/2021, 8:48:11 PM): eye'd like2send a screen shot Maddineni Bala (3/30/2021, 8:48:50 PM): Do not worry! It would be my pleasure to assist you with your account. Maddineni Bala (3/30/2021, 8:48:54 PM): Could you please provide your email address registered with your Remitly account, so that I could pull up your account on my end? Tom (3/30/2021, 8:49:10 PM): nearlincoln Tom (3/30/2021, 8:49:24 PM): Tom might b Thomas Tom (3/30/2021, 8:49:29 PM): Doody Maddineni Bala (3/30/2021, 8:49:52 PM): Thank you for providing the email address. I was able to pull up your account. Maddineni Bala (3/30/2021, 8:50:03 PM): Could you please confirm your date of birth for verification? Tom (3/30/2021, 8:50:34 PM): Maddineni it's 1January1964 Maddineni Bala (3/30/2021, 8:50:57 PM): Thank you for the confirmation. Tom (3/30/2021, 8:51:06 PM): ur welcome Maddineni Bala (3/30/2021, 8:51:15 PM): May I place the chat on hold for two minutes, while I go through the details of your account? Tom (3/30/2021, 8:51:27 PM): eye'll wait Tom (3/30/2021, 8:51:33 PM): patiently Maddineni Bala (3/30/2021, 8:52:02 PM): Thank you! Tom (3/30/2021, 8:52:12 PM): ur welcome Maddineni Maddineni Bala (3/30/2021, 8:54:02 PM): Thank you so much for staying connected. I really appreciate your patience! Maddineni Bala (3/30/2021, 8:54:12 PM): Upon checking, I would have to inform you that we have a robust and industry-leading risk detection system that helps safeguard our customers' personal information. During a review of your account, we detected behavior that led us to suspend your access to your Remitly account. I’m sorry to inform you that you would not be able to use our services anymore. Tom (3/30/2021, 8:54:37 PM): it was not me Maddineni Bala (3/30/2021, 8:54:39 PM): If you would like to discuss more about your account, I’ll endorse this case to our Customer Protection Team and arrange a call back for you within the next 4-5 hours from them, so that they will be able to help you to get this resolved. Tom (3/30/2021, 8:54:46 PM): ur got the wrong person Maddineni Bala (3/30/2021, 8:54:56 PM): I'm just from the Customer Support Team. Tom (3/30/2021, 8:54:58 PM): eye was hacked Maddineni Bala (3/30/2021, 8:55:34 PM): I understand! Maddineni Bala (3/30/2021, 8:55:44 PM): As I've informed you, I’ll endorse this case to our Customer Protection Team and arrange a call back for you within the next 4-5 hours from them, so that they will be able to help you to get this resolved. Tom (3/30/2021, 8:55:50 PM): lifetime termination and no appeal Maddineni Bala (3/30/2021, 8:56:04 PM): I request you to wait for the call back from our Customer Protection Team. Tom (3/30/2021, 8:56:11 PM): gladly Maddineni Bala (3/30/2021, 8:56:11 PM): Within 4-5 hours. Maddineni Bala (3/30/2021, 8:56:17 PM): Thank you! Maddineni Bala (3/30/2021, 8:56:23 PM): Is there anything else apart from this I may assist you with? I would be more than happy to. Tom (3/30/2021, 8:56:25 PM): eye wish eye cud send a screenshot Tom (3/30/2021, 8:56:39 PM): the perpetrator confessed Tom (3/30/2021, 8:56:50 PM): during a series of three facebook comments Maddineni Bala (3/30/2021, 8:56:58 PM): Yes! You could discuss the same directly with the team. Tom (3/30/2021, 8:57:17 PM): grazie Maddineni Bala (3/30/2021, 8:47:11 PM): Hi, thank you for contacting Remitly. My name is Yaswanth. How may I help you today? Tom (3/30/2021, 8:47:21 PM): dear kind person at @remitly: ur org permanently terminated my account, and eye'd like2appeal, eye am a victim not a perpetrator, and the real perpetrator nearly confessed on facebook comments viewable by all please reconsider my termination Sincerely, Tom Doody middle-age American living in New Jersey near the Lincoln Tunnel Tom (3/30/2021, 8:48:11 PM): eye'd like2send a screen shot Maddineni Bala (3/30/2021, 8:48:50 PM): Do not worry! It would be my pleasure to assist you with your account. Maddineni Bala (3/30/2021, 8:48:54 PM): Could you please provide your email address registered with your Remitly account, so that I could pull up your account on my end? Tom (3/30/2021, 8:49:10 PM): nearlincoln Tom (3/30/2021, 8:49:24 PM): Tom might b Thomas Tom (3/30/2021, 8:49:29 PM): Doody Maddineni Bala (3/30/2021, 8:49:52 PM): Thank you for providing the email address. I was able to pull up your account. Maddineni Bala (3/30/2021, 8:50:03 PM): Could you please confirm your date of birth for verification? Tom (3/30/2021, 8:50:34 PM): Maddineni it's 31January1964 Maddineni Bala (3/30/2021, 8:50:57 PM): Thank you for the confirmation. Tom (3/30/2021, 8:51:06 PM): ur welcome Maddineni Bala (3/30/2021, 8:51:15 PM): May I place the chat on hold for two minutes, while I go through the details of your account? Tom (3/30/2021, 8:51:27 PM): eye'll wait Tom (3/30/2021, 8:51:33 PM): patiently Maddineni Bala (3/30/2021, 8:52:02 PM): Thank you! Tom (3/30/2021, 8:52:12 PM): ur welcome Maddineni Maddineni Bala (3/30/2021, 8:54:02 PM): Thank you so much for staying connected. I really appreciate your patience! Maddineni Bala (3/30/2021, 8:54:12 PM): Upon checking, I would have to inform you that we have a robust and industry-leading risk detection system that helps safeguard our customers' personal information. During a review of your account, we detected behavior that led us to suspend your access to your Remitly account. I’m sorry to inform you that you would not be able to use our services anymore. Tom (3/30/2021, 8:54:37 PM): it was not me Maddineni Bala (3/30/2021, 8:54:39 PM): If you would like to discuss more about your account, I’ll endorse this case to our Customer Protection Team and arrange a call back for you within the next 4-5 hours from them, so that they will be able to help you to get this resolved. Tom (3/30/2021, 8:54:46 PM): ur got the wrong person Maddineni Bala (3/30/2021, 8:54:56 PM): I'm just from the Customer Support Team. Tom (3/30/2021, 8:54:58 PM): eye was hacked Tom (3/30/2021, 8:57:21 PM): grazie Tom (3/30/2021, 8:57:26 PM): ciao Tom (3/30/2021, 8:58:43 PM): since ur org cares about security ur org shud also care abt getting the real perpetrator Tom (3/30/2021, 8:59:03 PM): ur org shud also b interested in reading the facebook screenshot Tom (3/30/2021, 8:59:10 PM): confession Maddineni Bala (3/30/2021, 8:59:33 PM): I would definitely take that as a valuable suggestion sir. Maddineni Bala (3/30/2021, 8:59:44 PM): Please wait for the call back. Maddineni Bala (3/30/2021, 8:59:48 PM): For any further doubts, feel free to use our official help website: https://help.remitly.com Thank you for taking time to contact us! It's been my absolute pleasure chatting with you. Have a good time ahead! Tom (3/30/2021, 8:59:51 PM): gr8 

About Tom Doody

middle-age American living in New Jersey near the Lincoln Tunnel
This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s