I was blacklisted

middle-age American living in New Jersey near the Lincoln Tunnel «« Dear kind person at citibike NYC: My email address is: nearlincoln, and my key number is: 8026089. On the seventeenth of this month my autopay to my card ending 5617 rejected. After calls in the double digits, and phone time exceeding two hours Will unblocked card 5617 allowing me to return my payment to the 5617 card putting me on track to an approved autopay September . . . grazie Will. If you were to check my notes you would see how I was misinformed by a citibike rep who told me the problem was my bank denial. In the moments Will solved the problem it was clear my client notes contains this story, so I’ll only say briefly: ONE: 5617 denied TWO: my bank behind 5617 assured me the denial never happened THREE: citibike rep. discovered an alternative explanation internal to citibike’s merchant processing, and assured me 5617 would be unblacklisted FOUR: Will actually unblacklisted 5617, and I was able to return my payment method to my preferred card 5617. I understand from comments along the way that fraudulent payments are common enough to have recent additions to fraud protection, and the new processes caught me in the net. Please understand more prompt and correct diagnosis of the problem would have saved all parties time. Citibike is important to me and I love each and everyone of the citibike people and I thank the balancers at every opportunity. A win for citibike NYC is a win for me, which is the purpose of this text. Thank you for your time and attention. Sincerely, Tom Doody » about me 302-990-2346 contact us

About Tom Doody

middle-age American living in New Jersey near the Lincoln Tunnel
This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s