¿Off-duty staff? NFW

middle-age American living in New Jersey near the Lincoln Tunnel «« When conversation includes radio jargon like “ten4” and “Charlie3” it means ¿Nothing? In the case of the recording between the United Airlines’ employee and the Chicago O’Hare 911 dispatch on the occasion of the removal of Dr. Dao from a United plane the radio jargon says more than nothing. It’s two professionals who regularly talk about emergency needs. Death, fights, drunkenness, heart attacks, seizures are talked about between professionals of this caliber in monotone calm voices effectively exchanging just the facts. What’s remarkable is when the 911 dispatch questions the condition of Dr. Dao ¿Drunk? and an explanation from the United employee about being oversold follows. Dear kind readers: If you take the few minutes needed to find and listen to the 911 call you’re likely to hear the contrast between “drunk” and “oversold”. Sincerely, Tom Doody. It’s at that moment the United overstep reveals why the Dr.-Dao-v-United-Airlines story is headline buoyant. The two professionals on the call effectively focus the conversation. The 911 dispatch is trying to assess what’s needed, and he seems to be thinking through resources. The answer to ¿Drunk? might justify medical professionals in addition to a police officer . . . or maybe a stretcher and multiple police officers. It can be heard in the voice of the 911 dispatch in his words that followed ¿Drunk? . . . . . . the 911 dispatch seems to be thinking ¿Huh? . . . as if to say, “I was narrowing the resources needed, but now I’m set back . . . let’s start over”. “Start over” is exactly the opportunity the management of United Airlines would choose if the opportunity were given. Investigation may drive change, and already the obvious seems likely or at least possible. “Oversold” will favor people seated. It’s simple . . . the miscalculation of more people than seats favors the people seated. I feel most of us learned this in our childhood homes. All airlines are motivated to kiss the asses of high-milage passengers, but the practice of forcing people to surrender their seats to the million-mile flyers will probably stop, and for, “off duty staff” NFW. No airline will chance having to defend a mandatory swap of seated passengers for off-duty staff. »» about me 302-990-2346 nearlincoln@hotmail.com contact us

About Tom Doody

middle-age American living in New Jersey near the Lincoln Tunnel
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